I paid for a 2 hour window slot. The courier, Malik, turned up 1.5 hours late, after having a 2 hours window slot 9am - 11am. I was misinformed he had arrived, by text message, at 10:31am then called at 10:45 to say he'd be another 30mins. No further communication but advised by the person Malik was picking up from he came 1.5 hours later. He then spent 3 hours getting the items to the location the journey time is under 2 hours in traffic). Again with no communication. I was advised that there would be compensation, however having had the 'customer service' team confirm the drive did turn up late no compensation. Not even the payment for the 2 hour window has been offered. Just company lines of 'thanks for your patience' I will never be using this company again, stick to Any Van!