DO NOT USE THIS COMPANY. If you are looking for reliability then stay well away from this company. My experience: moving home, paid full fee upfront as required for ‘Shift’ - they could not find a driver for the job, and advised that I will get a partial refund because they’ll take a booking fee! On top of that - they have NO TELEPHONE NUMBER - all of their staff are in Africa etc and take 30 mins to respond to each of the “instant messages” on their “instant messaging service”. This company is a complete joke. They will take your money - NOT deliver your service, then give you back “some” of your money - and there is no one to talk to at the company about it. Speaking to one of their “instant chat agents” is like speaking to a robot reading from a script. Utterly ludicrous and a fraudulent company. Stay well away. ESPECIALLY IF YOU REQUIRE RELIABILITY- i.e. you’re moving home. They aren’t concerned with your circumstance - but seek the money in your pocket. Terrible experience.