The worst service experience I have had in my life Firstly, the driver assigned to my move was extremely rude from the moment he arrived. Very unhygienic and smoking cigarettes constantly. He had an extremely unprofessional attitude. he was confrontational and argumentative, particularly regarding the number of floors involved in the collection. He mentioned that I have to mention the number of stairs and not the level of my flat, Although on the website it mentions level. He also mentioned that I didnt input that there was no lift. Which was also false as I did mention. He insisted that the complications were "99% my fault," very condescending and implied that I tried to trick the system so that i dont get charged more. When checking the booking he found that what i said was true, and still insisted it was my fault Additionally, one of my items was not delivered at all, it is still in my collection address. Not only was it not delivered. It was broken during the collection process. To make matters worse, some of the items that were delivered sustained noticeable scratches and damage in addition to damage to the walls of the apartment. On top of all this, Shift have absolutely zero customer support, they hide their terms and conditions, and all they say is they are not liable for any damages, and they ask you to contact the driver, who in the first place is argumentative and unreasonable. Shift have no contact number on their website, and when you send emails, they reply with automated replies and provide no help or support whatsoever. Ive yet to hear any response from them. DO NOT USE THIS SERVICE, STAY FAR AWAY. You’re better off paying a bit extra for a better service. They are scammers, you're not only throwing your money away, but also your furniture and appliances