If I could give 0 stars, I would. Shift claims to offer a delivery service but they fail on every level to do what they promise. I had to deal with Shift home delivery services as my order from IKEA order was too large to fit in the locker and so was offered the Shift delivery service. BIG MISTAKE. Shift confirmed a delivery date and time, which came and went without my order arriving. No notifications, no updates online, and no answer from customer service OR the driver after repeated calls and attempts to get in contact. My order (worth hundreds of pounds) was MIA for over 24 hours with no updates. When I eventually got hold of customer service the following day and they said to me that the order was picked up by the driver the night before, but they also could not get in touch with him! So they had lost my order and the driver was missing too! Great! Customer service was clueless, they never followed up, I had to call countless times and it was pure luck if they even picked up. When they eventually located my items (and their driver!) a day later, I was promised another delivery slot and time - which, you guessed it, they missed and did not deliver my items! Eventually I had to go back to IKEA to fully cancel the order and get a refund, as my goods never arrived thanks to Shift! Who know what happened to them! My advice: Avoid this company at all costs!