Here is yet another Tech Entrepreneur learning the hard way that there is a lot more to running a successful service business than providing a web platform allowing people to find each other on. a) There is no way to complain or resolve disputes. SHIFT have made quite sure of that. My car was damaged by one of their drivers and they are simply ignoring my requests to help address the problem. No helpline. No complaints email address. Always a bad sign for any business -less SHIFT and more SHIFTY. b) No apparent vetting of drivers for valid commercial insurance (eg: vehicle use for Hire and Reward). If nothing in place and you find things get damaged broken you will be footing the bill yourself because the TEMPORARY PHONE NUMBER that you have for your driver will no longer work. If you do use them I'd strongly advise that you ask for proof of ID of your driver including name address and also take a personal phone number. Also I'd expect to see valid commercial van insurance certificate before going ahead. Don't expect SHIFT to deal directly with complaints of any form. They seem to view themselves as only a "tech" business for whom consumer / employment law isn't a concern.