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Patricia Williams
The cooker hood ordered was not sent but a cheaper type was sent without informing me that the one I wanted was not available. I rang to complain and was advised that the type I wanted was not available in any size.It seems to me that perhaps this style of cooker hood has never or has not been available for some time. It is also disturbing that the unavailable cooker hood is still being advertised for sale. If I had not rung I would not have been given a 10% discount, but I did receive a cooker hood of A LESSER VALUE. I would have sent the whole thing back but I needed the item as a matter of urgency. This is a case of false advertising. Good customer service is keeping the customer informed of any problems and not trying to deceive them by taking their money for products that are not available and not even giving a refund of money for the difference without us having to ring up and fight my case.
7 years ago
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Ship It Appliances has a 4.7 average rating from 1,596 reviews

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