purchased a black plastic sink, which when arrived was twisted out of shape, kitchen fitter questioned if it would pull true once installed, and if didn't would then not be eligible for return as installation had been attempted, not willing to take the risk I returned the item in person and purchased a ceramic alternative at more than twice the original items purchase price, the ceramic sink weighed considerably more so being collected meant shipitappliances did not have to ship the item to me. upon receiving the refund for the original item ship it appliances have informed me that they have deducted £15 to cover the shipping cost of the original item, not what i would consider fair or reasonable seeing that I saved them having to ship the much heavier ceramic sink.