Bought two cooker hood filters as annual replacements. Didn't try to fit them until after the 30-day return period. On opening (the sealed) packets, one of the filters was broken. Asked customer service to replace but they were not prepared to exercise discretion on 30-day return period (despite the other filter still being in its sealed packet). Instead, for the sake of about £20 they were happy to lose a repeat customer (I will need to replace the filters again next year and the year after that...). Good customer service/care? Decide for yourself but I know what I think and will go elsewhere for the next ones.