I ordered a sink and tap from Ship it appliances. They contacted me the following day to say the sink was out of stock until later that week which was fine and agreed that the tap might as well come when the sink did. The sink arrived but the glass cover was missing and no tap came. When contacted they chased the missing cover and it arrived the following day. I then received a call to say the tap was unavailable and was sent an e mail link showing an alternative product. The alternative wasn't quite what I wanted but there was another I liked but the link didn't give a price. Typically the new choice was considerably dearer than the original but they honoured the choice for an extra £10. Well done Ship it your customer service saved the experience from being one of disappointment to one of satisfaction and would definitely use this company again.