Received a brand new faulty oven. Found it EXTREMELY difficult to get this company to resolve the issue. Basically refused to pick up their faulty oven for a refund Then offered a mechanic to fix it. Mechanic then cancelled for an unknown reason Has taken this company THREE WEEKS to solve the problem. I feel like I am being blamed for the ovens fault. Horrible customer service Woman named Lara - Extremely helpful then horribly unhelpful. Will not be purchasing anything if it states this companies name. Delivered by 3rd party, purchased through amazon then ruined by Sh** tip appliances.