If only they read emails !!!! My order was sent to the wrong address. As soon as the acknowledgement arrived, I emailed them to point out the error - ignored. I emailed again the following day. Ignored. I emailed when I received notification it had been dispatched and asked where it was being sent. Ignored. It was sent to me - not to the lady who is doing the knitting for me and lives 75 miles away. I am an old guy with limited mobility and had to arrange to get to a post office and send it on to her - that cost me £4.19 and I had already paid them for postage. Completely ignored. I guess when everything goes to plan this company might be good, but afraid it's absolutely useless when it comes to listening to customers and then responding to their emails. Of course, if they read the reviews they could refund the additional postage and write and apology ......