Ordered a few pairs of shoes spent over £150 than I paid for premium fast delivery for the following day which was Saturday deliver therefore £8.99 for that. Saturday by 3pm I had heard nothing nor confirmation of any dispatch. I than got an email saying one of my items is cancelled from my order. I contacted them seeing as there is no customer service phone number all you can do is pray you get someone helpful on their web chat. After trying 3 times to be disconnected twice and fobbed off the third time and told my delivery will be made on Monday. I left it and thought I will contact them on Monday which is today. Once again got through to another fobbing me off and saying customer service and a manager will email me back but, no time scale as to when and also, no response from their customer service which I emailed two days ago. Tried my luck again got through to I can’t fault him a guy I’m grateful for his honesty who told me that there has been no dispatch of my items, apologised for the inconvenience, apologised that now two items had been cancelled from my order and asked me to allow customer services to respond to my complaint. He could not tell me when to expect my order though as he did not know and the warehouse is responsible for that and the status was still showing as my order being processed. I asked him why the full amount of money was taken, secondly why would their website allow one to purchase items if they are not available, thirdly why no one from customer services bothered to at least contact me and say delivery won’t be done Saturday and keep me updated instead I have done all the chasing to than be fobbed off. Personally your better off ordering from somewhere where you know your items will arrive on time and you get what you have paid for. I ordered items from Zara on the same day but, with standard delivery and they arrived and yet I only paid £1.99 for that delivery. Yet the £8.99 delivery one I’m still waiting on it. It is almost the end of the day Tuesday 4 days after it was due to be delivered. Not forgetting I still have no idea when delivery will be done as I still have not received an email telling me my items have been dispatched. Appalling much?!! Avoid like the previous reviewers have said like the Covid pandemic not worth the stress. It must say something about them for the mere fact they don’t have a customer service phone line...Means they can disconnect the chat on you with no bother than to deal with you over the phone. Needless to say the cancelled items I still have not got my money back in my account for either so really I’m the customer that’s been made the fool!