Despite sending emails and taking part in chats I am still waiting for a refund on a pair of trainers. Promised by Customer Service they are looking into this for me and me chasing for an update I have still not received a response back and no refund. I have read reviews from people with a similar experience. As well as the quality of a product I also judge a company by their customer services and how they deal with their customers when there is a problem. I'm afraid I'm not impressed and given them a low rating. I won't be ordering shoes from them again in future.