I really do not know what has happened to the company - In the past I have ordered 19 pairs of shoes without a problem, but now Shoeaholics seems to have become a company that people should no longer trust. I must admit that I really am very disappointed at the total lack of concern for your customers. Please can you explain how you can confirm that the order is being activated and then it is subsequently cancelled within 24 hours. When I have paid for goods I do not expect to be unable to find the order number on the tracker and that my order number does not exist. I then had to try to contact someone to find out what was going on and you answered my email - I even contacted my bank as it began to feel like a scam. At 81 years of age I do not expect to have to spend my time trying to work out what has happened to an order. If I wanted to spend all day on my iPad I would take a job. Below is the email you sent me yesterday telling me my order would be dealt with quickly - this put my mind at rest that everything was in order, but I am including an email that has been sent to me today which you must admit was quite a surprise. In the email it says the order has been cancelled and the payment for the boots is pending at my bank, but in fact it has been taken out of my account. I must admit I am less than happy as everything has been an absolute shamble. I used to love Shoeaholics, but at the moment I must admit I would recommend that people do not touch you with a barge pole. Finally, I would like you to confirm that the money is back in my account and that there is a proper explanation for the circumstances I find myself in and I would like you confirmation that a copy of this email has been sent to the managing director - who I hope will have the decency to contact me him, or herself. I look forward to a prompt reply and confirmation that £62.60 has been returned to my back account. I hope this situation can be sorted out before I speak to my family solicitor.