I used to love ordering from these lot but not anymore. I returned something and now you have to pay £1.95 for the privilege even though evri have an option to return it for free for you but the the these lot won't let you. They acknowledged receipt of my item on 2nd January as seen in pic I posted and was told it would take 10 working days for my refund to be processed as it used to before. 10 days went by and no repose so I spoke to an agent and they told me it's actually 14 working days as that's the information on their website. After 14 days no feedback so I Reachout and I am told now that refund would take 7 working days to be processed and then another 3-5 working days for my bank to process. So given that when they say up to they really mean 14 days and no soon so this means the refund actually takes 26 days to appear in your account from 10 days to 26 days that's 1 month. Absolutely criminal behaviour. Did I mention that their chat bot is malfunctioning. You can only initiate a conversation once and after that all it does is refer you topics and never allows you to speak to an agent. So you are forced to use the email option.