Worst online experience ever, customer service staff unable to accept concept of next day delivery: if ordered late Tuesday, shoes should be sent out Weds and delivered Thursday. (As confirmed by Shoeaholics email) I thought I was dealing with bots. Shoes needed Saturday for special occasion, never turned up. Customer services responses were inflammatory and frankly useless, and it appears shoes weren't available at that time either. Given notice that the shoes weren't wanted if not arrived by Saturday, shoes arrived Monday!!! Had to chase up refund and finally almost a month later refunded, 12 emails all told I've sent, wasted so much time, frustrated and angry. Had to run to find shoes elsewhere. Never had this problem before when used years ago horrendous on every count, would NEVER EVER recommend to anyone. Would award minus stars😭.