I read other peoples reviews AFTER placing my order a week ago and suddenly wished I hadn’t ordered BUT my experience was actually really positive. They were late to despatch my order but when I got through to them on chat (I agree with others it can take a long time to get through at the moment) they apologised and explained that there are delays due to such a high volume of orders/Christmas etc. I explained how I needed the order to arrive within the original time frame given and Nancy on live chat went above and beyond to make sure they upgraded my delivery and got it to me on time. I received my order yesterday and they are perfect! Giving 4 stars not 5 as they are hard to get hold of and I think they should make it known they are experiencing delays on their website so people can chose whether or not to place an order with this in mind. Maybe next Christmas they will be more prepared for a greater demand. Overall my experience was positive though!