I have used shoeaholics on about 7 different occasions and always had good service and bought lovely brands e.g. carvela, Ted baker, Calvin Klein. I had two seperate orders over Christmas, during this time I stumbled upon all the bad reviews. I was really concerned after reading the reviews that I would not receive my items especially after not receiving a dispatch email straight away. I contacted the customer service via Facebook and Instagram and had responses with in a couple of hours. My shoes arrived a few days late but other than that I have not had any faults with this company.