I have already 6 pairs of shoes from Shoe Ambassy, the oldest pair is 4-5 years old. All my pairs are for regular wear and I were every pair a lot. The quality is great! Where I live there are no physical stores, I only bought online and the great thing is I can be sure that my size always fits. I returned until now only one pair and it went smoothly. I must say that I never needed their customer service so I can't say anything about that. I have to agree with another reviewer here, the prices did get higher with the years, but if you are lucky and patient you can get a reasonable price when they change the collection and have sales. All in all great shoes at reasonable prices!