Warning do not purchase Embassy London shoes.
They look beautiful but don't last a few months. Purchased in spetwmber 2022 and hardly worn the stitching has come away and the sign on the heal has come off. I went to my trusted cobblers who informed me that they were faulty and its clear you haven't hardly worn them. They are also willing to write a supporting letter as evidence. As I have photographs and proof of purchase.
Embassy London have now replied to the above. Stating the following. " our warranty period is set at 6 months. It's specified by duration not by the number of wears. This is because the number of wears can not be substantiated as to if it is not wear and tear. Thus everyone you are paying a lot of money for a shoe that is not designed to last longer then 6 months. Go to new look, the quality is extremely poor and this is the response you get from embassy london. They don't care about proof of purchase. A supporting letter from a proffesional experienced cobber or pictures to add as further proof. They hide behind a policy as they no these shoes won't last long and that way any complaints they can just shove the policy at you. It's disgraceful!!
1 year ago
Shoe Embassy has a
2.4
average rating
from
18
reviews
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