Both the quality of the shoes and costumer service are horrible! I bought a men’s boot for £160 from the Westfield Shepherd’s Bush branch and the stitches on the shoes opened up just after wearing the shoes for once not even twice! I took the shoes to the store and showed the fault and asked for either refund or another pair of shoes but they denied and treated me so awful and even called the security of Westfield to come and ask me to leave! I have never seen such a low standard shoes for £160 and such a low standard and horrible customer service in this country! The shoe embassy should be so ashamed and embarrassed both because of the low quality of their shoes and the horrible customer service they have!