The Shoes International website only offered my 3 colours of slippers in my size. I ordered 1 pair in dark brown and 2 in mocca. I then received an email saying that Shoes International was out of stock of mocca in my size, but they did have wine. This was a surprise as wine was not a coloured that had been offered to me on the website. After some correspondence, I decided to change my two pairs of mocca to loden on the understanding that I would need to wait for the manufacturers to confirm availability. I also request that all three pairs should be sent at the same time (so that that I did not have to wait in for more than one delivery). The next email I received confirmed that the colour loden was available. I then received a shipment notice to say mocca pair was being shipped and my credit card charged, so I phoned up to ask for it to be held until the other two pairs could be shipped at the same time, which was agreed to. The next email said that my credit card had been refused with the message: REJECTED BY THE VENDOR RULE BASE. My credit card provider confirmed that they had approved the transaction but it had been rejected by the people Shoes International use to collect card payments. I phoned Shoe International to ask what had happened but no one was able to help other than to offer me another way to pay for my two remaining pairs, which I did. I then received an email telling me that two pairs were to be shipped: one dark brown and the other mocca. I telephoned Shoes International to say that I was expecting one pair of dark brown and two of loden, but their shipment emails said differently. I was assured that the changes were being handled outside of their system and that I would receive the colours which I had ordered. This seemed unlikely to me at the time, but it is difficult to gainsay what you have been told. The delivery arrived: one pair of dark brown, one of loden and one of mocca. I did not have the energy to complain.