The entire shopping, ordering and shipping was professional. However, after 1-week of wearing the crotch braid hair, I was and am very disappointed in the hair. The SENSATIONNEL LULUTRESS CROCHET BRAID DEEP WAVE 18" hair looks beautiful on the website and in the package, but the hair sheds and tangles terribly. The tangles ends in knots. I normally wear my crotchet braids for at least a month, sometimes for 2-months. After 2-weeks, I want to snatch these braids from my head. The hair also itches. I washed, deep conditioned, and moisturized my hair before having the crochet braids installed. I'm not happy at all. I'm used to using ModelModel Deep Wave, however, the company has discontinued the hair so I tried this brand. I won't make that mistake again. I have 1.5-packs left of the SENSATIONNEL LULUTRESS CROCHET BRAID DEEP WAVE 18" hair, I won't use it all. It will go to waste. That's sad. I have nothing good to say about the SENSATIONNEL LULUTRESS CROCHET BRAID DEEP WAVE 18" hair. The hair looked good on the day it was done. It went down hill after that. And I wear a bed cap covering my hair at night. I am a braid and a crotchet braid wearer...many years. My stylist cut the hair so as to not be so long. Maybe I should have left them long. I'm not happy. The picture reflects the first day.