First, these are well made and comfortable and I believe a good value in todays market. I have received my second order and the first order has been through the wash a couple times and seems to have come through nicely. Four stars because of 3 points. The tag is scratchy and needs to be instantly removed. They have included a little dotted line as a guide but that raises the question of, if they know it has to go, why put it there in the first place and print it like many companies do these days? Once the label is gone, it is not possible to go back and cross-check what size you bought before or even what the brand of your favorite is. The other demerit is that I have started receiving regular postcards encouraging me to buy more underwear. I live in a semi-rural area where gossip is the local currency and, believe it or not, everybody knows everybodys business and I have no doubt that the locals are now pretty well informed about my underwear choices (I can guarantee it because it has been a topic of discussion before) so spare me the graphics on the postcards. I appreciate the offered discount but am far more likely to respond to an email of the same sort and order when I am at a computer than I am when pitching the junk mail and leafing through the weekly shopper. Nice underwear though.