I have been a customer for about five years now. #1 The quality of material of previous products were better than my recent purchase. This one felt like other brand's not as second skin like my previous purchases did. Though I do well down there, the latest purchase squished them together. A size up would be too loose. #2 Worse, customer service I received due to deceptive advertising made me believe that if I added one more product before making a payment that would eliminate the delivery charge. But the response was it was still considered two purchases, so I was still charged. Upon receiving my package all three items were there, well above minimum delivery charge and I was still forced to pay delivery fee. The two robes I bought were to be given as a gift to share the brand but now I’m having second thoughts. I’ll likely leave off the packaging and cut off the label if there was one inside. This experience doesn’t make me feel proud to be a TBO patron any longer.