Shopblocks called me at the right time! Our orders increased during lockdown and we hit major problems. Picking sheets were a nightmare, reporting was difficult and the workflow was becoming unmanageable. The online side of the business started as an out of the box solution. We added lots of processes as we grew, which worked in the short term but created a reliance on an inefficient system that included lots of third parties, that we never really anticipated. With Shopblocks, we had the opportunity to sit down with their team and create not just an improved shop but also a process that works for us. This has been crucial as we now manage everything from within Shopblocks, which saves us time and cuts costs. If I have a problem, I just call the support number and there's always someone to help. One downside is that the wait time for a custom feature, that wasn't available, was longer than I would have liked. However, as the platform is always improving, they agreed it was a good idea and I didnt have to pay extra for this. Therefore, I can't really complain. Huge thanks to Shopblocks for all the continued assistance and improvements to our website performance.