Their customer service is horrendously bad to the point that I can only assume it’s run by an AI. I’ve reached out to them twice, first because one of the two items I ordered didn’t arrive. They weren’t willing to resend or even partially refund the item. I get it, the item was likely lost in transit and a small business can’t afford to be as generous on lost packages as Amazon, so I didn’t fight it. The bigger issue I have with them is that they charge you $20 for a monthly subscription that they automatically add to your cart when you make a purchase. My order confirmation does have this monthly subscription and explicitly says it is FREE - not even a one-time discount, just free, and then they hit you with a $20 charge. Beyond shady. I didn’t notice this the first month which is on me, but I contacted them to request a refund and their responses have been increasingly confusing and contradictory to what they’ve said previously. They explicitly said I had been refunded for both charges (despite previously saying that went against their policy) but I was only refunded for one. They also responded to me saying I was only charged twice, not three times, when I never said anything about being charged three times (hence my strong suspicion that the customer service is AI). The email they sent that response to was just a request for clarification where they didn’t answer my question at all. Lastly, a LOT of the t-shirts on their website look identical to Colortone brand tie-dyes and even have the same names. If you want a tie-dye shirt, just buy from Colortone instead.