I wish I could give this company zero stars. They emailed me saying that they didn’t have the color that i requested in stock. I replied immediately, indicating that I wanted to cancel the order since they could not fulfill my order within the requested time period. I ordered the wig with expediting since I wanted to gift it to my aunt before she travelled. After no one answered my email, I called the customer service number the next morning and left a voicemail. Mind you, this is some kind of Chinese company probably with a fake USA number. The voicemail message had a woman speaking in broken English. No one returned my call. I called 3 more times and sent 3 more emails. None of my calls or emails were answered. I was hoping that someone would eventually refund my order and maybe they didn’t feel like talking to me. But, about TWO WEEKS LATER, I got an email saying thay the shipment went out with expedited shipping, per my original order. This made no sense because, if they HAD to send the wig, they could’ve at least removed expedited shipping. At this point my aunt had long left town and there was no urgency for receiving the wig. i replied again, asking them to cancel the order, but no one answered. 3 days later, the wig was delivered while I was at work. This company is totally unresponsive and unprofessional. BUT IT GETS WORSE. I never use the particular credit card which I used to place this order - which was intentional, because I wasn’t going to use my primary checking account for an online wig purchase. A month after this whole debacle, a Chinese bus company fraudulently charged this credit card $500. I had to dispute the charge and eventually cancelled the credit card. I have never heard of this bus company, nor have I travelled by bus in the past few years. It was highly suspicious that this same credit card had fraud and that the fraud was committed by another Chinese company. In sum, it appears that not only are they unprofessional, but shophairwigs.com is criminal.