I ordered two different wig styles, which based on the website appeared to be in stock. My order was confirmed and I waited for an email with shipping information. After 4 days, I called customer service to see when my items would be shipped because they are only a state away items shouldn't take more than 2 days to arrive. It was at that moment that the woman said that one of the styles wasn't available, they were waiting for it to come in from a distributor and my order would probably not ship out for another 4 or 5 days. More than a week after my original order. When I inquired why there isn't a system in place to notify the customer that one or more of their items isn't available to allow them to decide to wait, cancel, or modify their order, I was told their system isn't set-up that way. So basically, I wouldn't have known the situation if I didn't call to ask. So meanwhile, the available item sits there waiting until the backordered item comes in; because, and I quote, "We don't split orders". The customer service rep. was short tempered and rude. This is the second time I've had this specific order problem. I thought after staying away for a year or two may have given time to be more efficient, but no. Even with the cancellation of the unavailable item, the available one still wouldn't be shipped for another possible 48 hours, from a place that offers same day shipping, in a location that's 1 state away from the final delivery destination. Imagine how much better the experience could have been if there was a courtesy email sent immediately with the change in availability; if the customer service was friendly, courteous, and efficient; and if there was a willingness to recognize that they are at fault and an attempt be made to find a way to accommodate for the customer's inconvenience. Something different than what they did, which is basically nothing but say in a-round-about way, "It is what it is, take it or leave it."