I just received today, the bag I purchased as a surprise for my wife well over a month ago. To say Im dissatisfied is an understatement, as the photograph and write up suggested that the price was in line with the Facebook visuals, and quality. That could not be farther from the truth. I wanted to reach out and let you know how I felt, as I was very happy with the sunglasses. I want to send it back and get my money back. I apologize about this. Return your item to this address, To: Teodor Iliev / shoplifo.com Address: Luylin 883 - D - 117 City: Sofia Country: Bulgaria zip: 1324 Don't declare value to the package since it is returned item if they ask you to declare value put 10 $ When you send it send us tracking numbers, when product arrives we will make inspection and will refund/exchange. Keep in mind returning cost is for you, also when we do refund shipping and handling cost will not be refunded only the price of the product. More about our return-refund policy you can read here https://shoplifo.com/pages/refund-policy Very important when you ship it to us don't forget to send us tracking number here on the email, otherwise we can't know the item is coming to us and we will not refund/exchange. Thank you and apology. Ticket: https://shoplifo.freshdesk.com/helpdesk/tickets/14057 14057:615907Wow.... you're kidding me? I'm in business, and for us customer satisfaction is king. If we have a client that is unhappy with our products, which by the way our products are certified, government inspected and sealed, we always try to remedy the situation in the simplest way possible, with an immediate credit or cash back. To understand, your asking me to send this bag back to you, which is NOT the value of even the shipping, I should pay for its return, after being dissatisfied, and for good reason? The bag is not as advertised, made of poor quality materials, and cheap. This is NOT how we handle customer complaints. I know this if I have taken the time to send an email, there many others doing the same, or not coming back to your site. I ask that you remedy this problem by crediting my Visa, or I will have no choice to share my misfortune with others on Facebook, where I originally saw your products. Don't see these as words of threat, but as my way of giving my friends on Facebook a heads up. Respectfully I suggest an immediate credit to my account. I will bring the bag to the Salvation Army and they can give it to the less fortunate.