A Truly horrible company - Even their employees think so A Truly horrible company. I recently tried to buy a Playstation 5 from this company for my nephews birthday. I pre-ordered one previously (last year) and didn't realise they had a 1 console rule. When I saw this I immediately got in touch and explained my mistake. They have since banned me and taken a £20 fee despite me telling them a few minutes after I ordered! I spoke to their customer services team showing them my original message and the time it was sent and they kept referring to me breaking the rules as if i were a murderer. I would avoid this company at all costs even if you have to pay slightly more elsewhere trust me it will be worth it in the long run. If you read some of the reviews on glassdoor from their employees it is absolutely withering and specifically refers to being encouraged to rip off their customers (see below). Save yourself the trouble. 'pushes for illegal activities - very stringent - Scam people We were pushed to write positive reviews of the shop and set as task force to have any negative reviews deleted' 'Whenever there was a chance to rip off money from customers, we were promted to do so.' - Which is exactly what i have experienced. Seems like a very dodgy company to me.