Terrible customer service. Used these guys a few times and been really good but royal mail lost the last two orders so I went on live chat - got someone almost straight away but they had absolutely no interest in helping at all - just got rude and told me to read response earlier about submitting a ticket and tried to make out it was my fault - would have taken 2 minutes to refund me or arrange for replacements to be sent out but no.. got a total waster, probably stoned and working from home who had no interest in helping at all.. even tried sending auto replies making out they were closed but followed them up with rude comments so clearly they were online just being a C**T - would never order a game from them again. As a company owner myself I would immediately sack the waster who picked up that chat... unbelievably rude and unhelpful - also lost them a regular customer / profits etc..