Tracking provided shows no information from Royal Mail. No help or assistance offered - onus is on me to chase Royal Mail for delayed package. Painfully slow chat support with no name of person I am chatting with provided. The prices are good, but I'd rather pay more and receive minimum decent human service, which is the onus should be on the company to chase for deliveries, not me the customer. "Our team provided those 29 replies/responses, over the course of a one hour time period this afternoon" Hi (don't know what your name is as no one likes to give their names away), thanks for this info, but I don't remember asking for this. I have purchased a game and it still hasn't arrived yet. The tracking you provided me - DOESN'T WORK. I am in complete limbo and asking for some guidance, instead, I responded with terms and conditions. "providing no less than 29 replies to the same enquiry" - what are you implying here? Please explain? Can you clarify if you're saying I asked you the same thing 29 times? "ask the same enquiry again in a slightly different way" - please feel free to copy and paste where I did this? And what is the issue with asking questions? There is no tracking ID provided; I have no idea where my order is; your tone, stance and responses are poor and you do not provide names when in both online chat comms and review responses.