I ordered a game from ShopTo for Christmas. After a few weeks I realised I never got it and contact them through Facebook messenger. The agent on the other side was incredibly rude and basically told me I was lying and that they will not help in any way. Read the messages I got below and compare them to any other company Please stick to proper retailers and not places like this. A few of the messages include ShopTo: The item was shipped on the 17th of november Me: The royal mail tracking says delivered but I definitely did not get it ShopTo.Net: Ok, if the tracking says delivered, it has been ShopTo.Net: Contact Royal Mail to review the delivery and GPS data if you disagree with their delivered status Me: Yes but I did not get it. I don't know where it was delivered but it wasn't here Me: So basically Shopto is not willing to help in any capacity? ShopTo.Net: We have helped, we shipped your item, via the delivery carrier/method you requested, your delivery carrier has delivered your item ShopTo.Net: If you contact RM and they review and tell you they delivered the item somewhere other than the delivery address, get a report from them and provide it to ourselves Me: No you haven't helped. Every other company helps when mail gets lost or delivered to the wrong address the retailer helps and tries to find out where it went Me: I will contact royal mail but I will also publish this chat online so people can see the tone and nature of shopto's customer service ShopTo.Net: The item has been scanned, by your delivery carrier, upon delivery at the doorstep, the item was delivered nearly 10 days ago Me: I'll record the time of this chat and submit a complaint to your company ShopTo.Net: Please feel free to do as you choose.