Placed my first, and only, order with this company. 9 items showed up in 6 different packages over the next two months, only after that time period was I made aware that the rest of my items had been back ordered. Then, against my wishes, I was issued a partial refund with no apology or compensation for wasting my time or the fact that they failed to communicate with me properly resulting in me being forced to pay for the things they had already sent me. So, even though I would've rather sacrificed all the items I had ordered in favor of Shout Factory not getting my money, the worst business practices in the home entertainment industry I have ever seen literally gave me no other option. Easily the worst customer service I've ever dealt with in my life on top of it. Would never place an order with this company ever again. 10 out of 10 WOULD NOT RECOMMEND!