Pail full retail, a LOT of money for my family, purchasing the Green Acres boxed set. Season 2, Disc 4 would not load in five different dvd players, so I emailed for a replacement. After a couple weeks I finally received a reply, asking for digital photos and copy of receipt. We bought these a year or two ago and NOBODY keeps receipts for common purchases. They insisted that I use a digital camera and send pictures but refused to offer me a camera. My nephew took pictures and I could not load them into the email so apparently I'm stuck with a brand new boxed set with a bad dvd. Shout Factory takes money from customers but REFUSES to back up their products. BE WARNED: Shout Factory will NOT send you a replacement when their products don't work.