I sold a mobile phone for my neighbour. Posted to a Simon P (Parker) he claimed it didn’t work, it did so o said send it back. He then claimed it was locked, then told me it was illegal to sell a locked phone! He also said he is disabled (!?!) which has no bearing on this transaction so alarm bells ringing. Schpock told him to return the item. He has sent me back an empty box. Schpock are holding the funds including £5 p&p which I spent sending item. I’ve repeatedly asked for copy of their policy on Disputes and a time frame. They don’t respond presumably there is no policy. I haven’t agreed they can hold my money for weeks (it’s been 3 weeks since transaction.) wallet still pending 🙄terrible company with no open policies or clear guidance. I’ve removed all my items from there now.