Awful service. I have sold an item on sphock. Sent it by recorded delivery, uploaded proof of delivery. One week later the money was still in my sphock wallet as pending even though the buyer had acknowleged receipt in a message over 5 days ago. The buyer has now changed there mind and have asked to return the item. Sphock have emailed me with an outcome to issue a full refund to the buyer without them even returning the item because they had seen I had messaged the buyer to agree to the return. They want me to contact the buyer and arrange for him to return the item myself, even though they have no incentive to do so as their money has already been refunded. I am now down £50 and without my item. Never again.