I ordered a pair of school shoes for my granddaughter on 18th Dec. Shoes arrived soon after but found a random pair of patent shoes in the box...expected GEOX PLIE girls leather brogue school shoes. After a few emails the shoes were returned (postage paid by Shuperb) for replacement. Shuperb emailed on the 19th Jan (two weeks after posting) to say the shoes had been received...I was worried that they were lost. Still waiting for them to say the replacement shoes are on their way to us. If the box had been checked in December before despatch - then we'd have the correct shoes and not such a l-o-n-g wait for much needed school shoes.