My order was delivered on time, however the shoes didn't fit properly so I decided to return them. After I had sent them back, I received an email stating that because I had taped the return label to the box (because how else I am meant to attach the return address label), they claimed that I had damaged the box, despite the box already having a number of dents in it when it arrived to me. So because I had supposedly damaged the box, they took away 20% of my refund fee, on top of the £3.50 they is already taken off the refund amount. So I paid £30 for the shoes, and am receiving £20.50 back. No chance I am going to shop with them again, which is a shame as they 4 or 5 pairs of shoes I really wanted.