24 hour delivery took 3 working days, meaning I got the product later than I hoped, having a knock on effect on the intended use. I specifically chose shuperb as they offered fast delivery. When I asked for the postage to be refunded, it was desputed by customer service that 3 working days (Sunday to Thursday) was not acceptable for 24 hour delivery option. After my third email threatening to then refer the matter to eBay with Royal Mail tracking info as evidence, I was refunded the £5.99 postage but was not contacted with any acknowledgement. I'm sure I can use the shoes again in the future so I have kept them despite not being able to use them for the specific purpose for which they were bought.