It amazes me how quickly businesses are quick to take money out of your account but when they offer a horrendous service, suddenly remember T&C's and are full of excuses. I usually use Parcel2Go or RoyalMail for my eBay postage; no damaged deliveries & have only lost 2 w/ RM. Which they refunded. I changed to eBays Shutl, as it seemed more convenient. A HUGE mistake. 2 of my items have been lost w/ Hermes & Shutl have avoided resolving. 1st: Items were lost & reported to Shutl to resolve/refund. They waited unitl their 30 day claim period past, before emailing to say they couldnt process.(I reported within the 30days). I had to refund the seller & lost my item & money 2nd: Sent a natural essence, not even 2.5ml in content. The essence was in a tin bottle & well packaged. They claimed its a perfume & on their prohibited list. Ive sent the same items 6x through Parcel2Go (Hermes).. with no issues. Ive now lost my item & money, again. Please stay away from them! Don't bother going to their parent company (eBay) for help. They're just as incompetent. STAY AWAY