ABSOLUTELY UNFIT TO TRADE AS A DELIVERY SERVICE! eBay obviously push Shutl onto eBay sellers heavily as they OWN Shutl... There is a reason why companies as bad as this have NO PHONE NUMBER! First they do not deliver, claim they have tried to deliver 3 times and left a card each time - no card left, then get in contact with the buyer and try and blame him! Then they tell me they tried a 4th time and the buyer had moved away - utter rubbish, confirmed by buyer. I immediately contacted them via email (only way you can contact them) and asked that they tell me where my parcel is so I could arrange my own courier to collect it. They gave a scripted response answering nothing, then send another mail saying they have processed a return and its on its way back and it will take 14 days! All this without asking where I would like the parcel returned to, and after I had asked they let me know where my parcel is so I can get it collected myself! The address they used is just a mailbox so cannot take parcels! My courier always asks before initiating a return to sender, where I would like it to go to. I then sent 5 more emails which were IGNORED and then out of the blue tell me it has already been delivered to the address I told them not to deliver to! Sent complaint email which was ignored again with a lame excuse of "Once as an item has been sent we are unable to guarantee that a returns address is amended", which is utter rubbish - I do this with my courier (FedEx) all the time! Now yet again they are not responding to emails, so now I am out of pocket as the buyer has had to be refunded!