Beware of extra charges I have used Shutl for UK deliveries since October 2016. A recent audit revealed bookings that have been purchased at the small parcel rate of £2.79 that have actually been charged at a higher rate on the statements. 2 items were charged an extra £2.50 for admin charges for larger size/weight.All our items are 1.7Kg or below and are sent in standard size boxes of 12"x9"x4", which is within small parcel limits. These were refunded by Shutl after I sent photos of the boxes.Other overcharges were; Parcel to Ebay GSP in Lichfield,Staffs charged at £6.29 One to Ormskirk, Lancs charged at £6.44 and one to Birmingham charged at £5.84 and 5 bookings with a £1.18 extra charge for enhanced insurance, which we did not order. All of these are over 180 days and therefore I am un-able to raise a dispute with Paypal. Whilst I agree that we should have checked these charges earlier we would point out that we had a certain trust in an Ebay Company (misplaced) and that these extra charges should not have been levied in the first place. Shutl have ignored my requests for an explanation and a refund of these incorrect charges. It appears that they are happy to keep their ill gotten gains that were taken from my Paypal account. We have suspended all bookings with Shutl . I fail to understand why they would want to alienate a regular customer, who has spent over £625 with them, for a small gain of £16.10 that they owe me. Business suicide Shutl, un-fair and certainly less than honest.