I bought a smartwatch with them which had recurring issues within a few days of me using it. And to make clear this was the smartwatch malfunctioning on its own, not my doing, and basically out of the box it started failing. At first they tried to defer responsibility to the manufacturer which is illegal under the consumer rights act (the retailer is responsible for things that are broken right away). After reminding them of their legal obligations I have no been stuck in a confusing mess of messages from multiple people that don't address what I'm asking and are only vaguely offering help. Simply appalling.