TrustedCare Assisted living residence PLACE DETAILS Richie 1024 (Richie1024) 31 minutes ago Reigate Grange in Surrey from the outside seems a good Home, But far from this when you have put someone into this Home. From problems like not being put onto the Resident Gateway to view what going on for a few Months & not knowing what's going on with a Family Member & given the wrong information, Missing Items never found again, Resident Glasses & Gold Watch going missing, Wrong Meds given when certain Drugs were documented that they were stopped. Meds & also given for the wrong reason. Severe Dehydration and Food that is so dry and no sauce or gravy offered. No consideration on the Residents Pain & past injury's/Operations they may have had or are in, Lack of Moving & Handling Training and general understanding of a Dementia Resident needs & asking them what may be the problems. Only 1 Alarm Mat placed when the person can get out the other side of the bed & take a fall. Pushed around in a Wheel Chair with cold Feet & Legs & nothing on their feet & no offering of Chiropodist. Moving the Bed in a position to block the TV screen & Turning the TV up so load it hurts the Residents Ears.' After seeing a Dementia Resident carrying Knifes about & some were Serrated to then be told by Senior Management that they are their own person & can carry what they want Lack of response from Management in following up on problems.