Disheartened by the lack of care given to a family relative staying on the dementia unit. Totally disgusted with the level of food that was being served we decided to take food in ourselves. We saw residents walking around with knifes which was a major concern, when reported this was not taken seriously by Management and dismissed without further safety implications being put in place. On occasions I saw carers being short and lacking encouragement. It would appear there is a lack of dementia training amongst staff. Medication was not always distributed correctly, if at all. She had falls and injuries which were not logged correctly. Some of these falls would have been due to the loss of her glasses and the meds she was on. When management was informed of our concerns we did not always receive a reply or any reassurance that things were being dealt with.
2 years ago
signature-care-homes.co.uk has a
1.0
average rating
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