Positive reviews must be fake. I was given pyjamas as a birthday present on 31st Oct, and after 3 wears the seam came apart on the bottoms. I sent pictures on 5th Nov (just outside the 30 day return policy) demonstrating the terrible quality and asked for a replacement. I got a response from 3 different agents, asked to pay £36 to get a replacement item, I declined for obvious reasons, and asked for a replacement with no charge. This was agreed to then apparently rescinded by a Manager. Absolutely appalling customer service and quality of product - bad quality and simply not fit for purpose. Buyer beware!
1 year ago
silksilky.com has a
1.6
average rating
from
31
reviews
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