Avoid!!! I am writing to express my extreme dissatisfaction with the service I have received from Simbabed in relation to my recent order of a bed and mattress. I placed this order just before Good Friday, and for the past five days, I have been attempting to contact someone regarding my order without success. Firstly, the chat bot on your website has proven to be completely ineffective. Despite repeatedly inputting my personal information and requesting a call, I have not received any response. Today, I finally received a call from a company representative, but unfortunately, I was already on another call at the time and had to disconnect in order to answer. To my dismay, the representative hung up immediately after I answered, and when I attempted to call back, I discovered that there is no operating number available. This entire experience has been incredibly frustrating and has left me feeling completely disregarded as a customer. Furthermore, I find the website's claim of "next day delivery" to be highly misleading. After completing my purchase, I was informed that the delivery time would be within 10 business days, a significant discrepancy from the advertised promise. Given the outrageous level of service I have encountered, I have no choice but to request a full refund for my order and seek an alternative supplier. I am appalled by the lack of communication, professionalism, and transparency demonstrated by Simbabed throughout this process. I expect a prompt response to this complaint and confirmation of the refund process. Additionally, I urge Simbabed to address the issues highlighted in this letter to prevent similar incidents from occurring in the future. Thank you for your attention to this matter. Sincerely,