I barely leave reviews but I am so frustrated with Simmis customer service. It was my first time ordering from simmi and I was shipped a used pair of heels with obvious wear and tear damage as well as the soul of the shoes very dirty. that’s the pair called “Harlow strappy lace stilettos” which btw I have pictures of. The second pair of heels called “Monsoon patent clear chair” are 2 sizes bigger, there was no mention in the description that they are much bigger fit. I emailed them a detailed email on simmi website because of course they provide no phone number, I don’t hear back. I try emailing them again finally someone named “Tracy” says ok well here’s your refund for the used Harlow heels however we don’t provide refund for the other pair that are also defectively big I ordered a size 6 and they fit an 8. She tells me she can only do an exchange but they’re sold out of a small size. Mind you on top of regular premium price I paid for both these heels, I also paid shipping, plus duties. Now if I were to do an exchange I would also have to pay again to ship the item back. Basically I am forced to buy another pair because they won’t give my money back This is no how you do business simmi, I hope you feel good cheating your customers during a pandemic